Hello Tim,

Apologies for the problems. Word is indeed a tougher beast than Visual Studio, and in some cases it's tricky to get it to work. It's rare, but there are so many layers of complexity that it happens occasionally.

I am wondering whether either the XP or Office SP3 could have an impact. I will try installing them to verify if that could be the cause.

Also, do you have any other 3rd party Word or Outlook add-in installed? There have been cases, for example the Taglocity add-in, where the add-in changes the internal hierarchy of windows and ViEmu can't find them.

I have a ViEmu/Word&Outlook troubleshooting guide halfway completed. I will send it to you so that you can check the first steps, and we can keep on testing further things until we discover what the problem is. It will also help me complete the guide. Hopefully we can get it working in a couple of iterations. I will send you an email now with the guide as an attachment.

Don't worry about the purchase because, of course, I will refund the charge to you if we can't get it working. Also of course, I'd much rather fix it so that you can actually enjoy it!

Thanks and best regards,

- Jon

Thanks to you Tim. I will look into this tomorrow and get back to you.

Cheers,

  -- Jon

xhwdave, I'm still trying to solve the issue with Tim by email. Have you checked the suggestions above? In the cases where this happens, it's often due to security issues (although, as in Tim's case, it could be something else).

Regards,

  -- Jon

Tim also had Adobe Acrobat add-ins installed, may it have something to do? I'll try getting a trial version and testing it myself, let me know if you have an idea where I can get it.

I'm sending a testing skeleton add-in to Tim on Wednesday to try to find out what may be happening. Let me please do this test and get back to you with the findings.

Regards,

  -- Jon

Dave, Tim hasn't still had the time to do the tests. Are you a developer yourself too? Do you have Visual Studio installed? If so, we could try to run the test code on your system too and try to find a solution.

I'm trying to find a trial version of the Adobe Acrobat plug-in to try and install it myself. Can you please tell me the exact version of the product you are using, and whether the add-in is included with the regular Adobe Acrobat product?

Thanks,

  -- Jon

Thanks Dave, of course no problem on your part! I will do the "developer testing" with Tim, and I will try to repro the problem in any way possible.

I am going through the Adobe process of getting an Adobe Acrobat Pro trial download to try to see whether this causes the problem. I will post back here as soon as I have more information.

Regards,

  Jon

This post has nothing to do with fixing the problem, it's just a suggestion that someone might find helpful.

If I was having this problem I would install Word in a fresh virtual machine and see if I could get that to work.  If it does, I might use that solution forever.

I have done this with Visual Studio.  Web projects broke on my laptop and I spent about eight hours trying to get them working again.  Microsoft support didn't help and neither did a complete deinstallation and reinstallation of Visual Studio.  I decided to not waste any more time and set up a virtual machine with Visual Studio for working with Web projects.

It's actually an acceptable solution, now that VMware Workstation supports multiple monitors.  The speed difference is negligible between the VM and the host.  I would prefer to work on Web projects on the host but using the VM is not that big a deal.

Jom -- Thanks for the kind words.  Made my day.  ;-)

I understand DLL hell! I used to have to reformat and reinstall every six weeks to two months in Windows 95.  (This short paragraph was dictated.)